Privacy Policy

Last updated: 13 August 2026

This Privacy Policy explains how Matrix Roofing Northwest ("we", "us", "our") collects, uses, stores and protects your personal data when you use our website or contact us for roofing services.

We handle your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are (data controller)

2. What personal data we collect

  • Identity data - name
  • Contact data - email address, telephone number, property postcode
  • Enquiry data - the service you need, preferred contact method and description of work
  • Photos - images you choose to upload with a quote request
  • Technical data - IP address and basic server logs when you submit a form

3. How we collect your data

  • When you complete our website quote or contact form
  • When you email, call or message us on WhatsApp

This website is not designed to place non-essential tracking cookies.

4. Why we use your data

  • Responding to enquiries and providing quotes - legitimate interests and/or steps prior to a contract
  • Performing a contract - delivering the services you ask us to provide
  • Legal and insurance records - legal obligation and/or legitimate interests
  • Website security - preventing spam and abuse of the form

5. Who we share your data with

We do not sell your personal data. We may share it with hosting and email providers, professional advisers, and authorities where required by law.

6. International transfers

We aim to keep personal data in the United Kingdom. If a provider processes data outside the UK, we will use safeguards required by UK law.

7. How long we keep your data

  • General enquiries that do not lead to work - typically up to 12 months
  • Customer and job records - as needed for tax, insurance and legal requirements (often up to 6 years)
  • Uploaded photos - only as long as needed to assess the enquiry

8. How we protect your data

We use secure hosting, restrict access to business communications, and do not ask for payment card details via the website form.

9. Your rights under UK GDPR

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

To exercise these rights, contact us using the details in section 1. We aim to respond within one month.

10. Children

Our services are aimed at adults arranging property work. We do not knowingly collect personal data from children.

11. Third-party links

Our website may link to Google Maps, WhatsApp or other services with their own privacy policies.

12. Complaints

Please contact us first. You may also complain to the Information Commissioner's Office at ico.org.uk or 0303 123 1113.

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